This policy applies to payments made to Ematrix Institute of I.T. (Ematrix Software Solutions) for our services, training and products. Payments are processed online through our payment partner. All amounts are in Indian Rupees (INR).
1. Software and website projects
- If you cancel before work has started, we refund the amount paid, less any payment-gateway charges.
- Once work has started, advance payments cover the work already done and are not refundable. Where a project is cancelled part-way, you pay for the work completed up to the cancellation date and we refund any unused balance.
- Domains, hosting, licences and other third-party purchases made on your behalf are non-refundable once bought.
2. Training courses
- If you cancel in writing before the first class of your batch, we refund the fee paid, less payment-gateway charges.
- After the batch has started, fees are not refundable. If we cancel or reschedule a batch and the new schedule does not suit you, you may choose a full refund.
- Study material that has already been delivered is not refundable.
3. Subscriptions and products
- You may cancel a subscription (for example Ematrix ClinicQ or Ematrix WhatsApp Cloud) at any time; it stays active until the end of the period you have paid for.
- We do not refund a subscription period that has already begun, unless the service was unavailable to you for a significant part of it because of a fault on our side.
- Usage-based charges (such as WhatsApp or SMS messages already sent) are non-refundable.
4. Failed or duplicate payments
If money is debited but the order is not confirmed, or you are charged twice for the same order, the extra amount is returned to your original payment method, usually automatically within 5–7 working days. If it has not arrived after that, contact us with your payment reference.
5. How to request a refund
Email info@ematrixsoftwaresolutions.com or call +91 70069 68379 with your name, the payment reference or invoice number, and the reason. We acknowledge requests within 2 working days.
6. Refund timelines
Approved refunds are issued to the original payment method (card, UPI, net banking or wallet) within 7 working days. Your bank may take a further 5–7 working days to show it in your account.
7. Contact
Ematrix Institute of I.T., 1st Floor, Khan Complex, Main Road, near HDFC Bank, Srinagar 191121, Jammu & Kashmir, India · info@ematrixsoftwaresolutions.com · +91 70069 68379 · 10:00 am – 6:00 pm.